RETURN POLICY AND ORDER TERMS AND CONDITIONS

TheRugCorner.com

Sales Tax Policy

The Rug Corner is only required to charge sales tax on orders shipped to delivery addresses in the State of New Jersey. These purchases are subject to a state sales tax of 6.875% of the price of the merchandise.

If you have any questions about sales tax added to your order, please contact Customer Service at customerservice@therugcorner.com

Return Policy

This return policy excludes all Milliken My Team rugs and applies strictly to merchandise ordered online, including area rugs, non-skid pads, etc. 30 Day in Home Trial offer not applicable to Milliken My Team rugs which are custom made and can not be returned for refund or credit.

If for any reason you are not 100% satisfied with your purchase, you may return it for the full purchase price. You are simply responsible for the return shipping costs. Please note that some items are "final sale" and may not be returned.

The following terms and conditions apply to proceeding with a return:

All returns require an Return Authorization Number (RA). Customers must request an RA# by sending an email to: customerservice@therugcorner.com within 30 days of receiving the order. Include the reason for the return and reference your original order #.

  • Items must be returned in new and unused condition. We will not accept items that have been damaged or soiled.
  • Customer must provide and wrap the area rug in proper packaging, to avoid shipment damage.
  • Customer is responsible for all shipping costs and insurance.
  • All items being returned must be insured through the shipping company for the full value of the merchandise.
  • Upon receipt and inspection of merchandise, a refund will be issued in the same method of original payment.
  • Any rug returned without an RA#, will be refused with no refund issued.
  • If a rug grip was provided with the rug at no charge, the rug grip must be returned along with the rug, or the value of the rug grip will be deducted from the credit.
  • All Rug pad returns must be unopened and in original packaging.
  • Rug grip value by size:
    • 1'11" x 7'6" $5.00
    • 1'8" x 3'4" $3.00
    • 1'10" x 11'8" $12.00
    • 3'4" x 5' $9.00
    • 4'8" x 7'9" $12.00
    • 5'5" x 7'10" $15.00
    • 7'6" x 10'8" $25.00
    • 8'6" x 11'4" $29.00
    • 9'6" x 13'4" $39.00
    • 11'8" x 14'8" $59.00
    • 5'6" round $15.00
    • 7'6" round $19.00

All returns must be shipped freight pre-paid to:

TheRugCorner.com
1055 Route 1
Edison, N.J. 08837

Include the RA# on the outside of the packaging.

Shipping Damages and Exceptions

Occasionally, items may get damaged in transit. When you order is delivered, if there is visible damage to the packaging, please refuse the delivery and notate the damage on the form from the delivery driver. Then notify us immediately. This will allow us to promptly order a replacement piece from the manufacturer. If you are not home to accept the delivery, any visible damage from shipping must be reported to the delivery company and TheRugCorner.com within 24 hours to be eligible for a claim. If you inspect the shipment and there is not any noticeable damage, but you find concealed damage or defects after the carrier leaves, do not disregard the packaging . Do not disregard the product itself as it might be necessary for the carrier to inspect and report on the damage. Do not send the rug back without first being instructed to do so. Failure to comply may result in a denial of a damaged item claim per the shipping carrier claims guidelines. Immediately contact us to report the situation.

All deliveries are curbside, or in driveway adjacent to garage. Driver is not responsible to bring merchandise into the home.

Canceling and Changing Order

An order can be cancelled or changed as long as it has not been shipped by the manufacturer, which is typically within 24 hours from the time the order is placed.

Disclaimers

Rug Size Variations: Size variations in machine made rugs usually do not exceed two inches, but handmade rugs may vary in size up to six inches. All sizes listed on our website are approximate.

Rugs colors: We make every attempt to ensure that the colors displayed in the product images are accurate; however, individual monitor settings can affect how the image appears. We cannot be held responsible for color distortions and we encourage you to see the product in person whenever possible.

Leather Products: Leather is a natural product and markings such as scars, brands, wrinkles, grain variations, textures and sheen (level of gloss) can and will occur. As with any dyed material, dye lots will be different and an exact color match cannot be guaranteed to any sample or product you may have seen. Sample swatches should be construed to show the approximate color, grain, level of gloss and/or texture of a leather. These variations in leather do not constitute a reason for return or compensation.

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