FAQs

Do I have to pay sales tax ?
Any orders shipped outside the State of New Jersey, will not be charged sales tax. Orders shipped within the state of New Jersey will be charged the applicable NJ Sales Tax of 6.625%.

How much is shipping ?
Shipping is free, within the Continental United States.

Do you ship internationally ?
At this time, we do not ship outside the Continental United States.

What forms of payment do you accept ?
We accept, American Express, Visa, Master Card, and Discover.

How do I modify or cancel my order ?
Once an order is placed, as long as it has not yet shipped, you can contact us at info@therugcorner.com to request a change.

How do I check the status of my order ?
We will send you a notice once your order has shipped. To check on the status of your order before it ships, please contact us at: info@therugcorner.com.

What is your return policy ?
Please click here to see our complete return policy.

How long will it take to receive my order ?
Most rugs ship within 5 business days from the time the order is placed. Allow an additional 5-7 days for shipping.

When will my credit card be charged ?
Your credit card will be charged once you click the "purchase" button.

Are area rugs covered by a warranty ?
Yes, area rugs come with a 1 year warranty from the manufacturer. Please refer to the manufacturer web site for the exact terms and conditions of the warranty.

Do you have a low price guarantee ?
Yes, we guarantee the lowest price on the internet. If you have a quote that is lower than the price posted on our website, including shipping and handling charges, please email a copy of the ad to: info@therugcorner.com and we will meet and beat the price by 10%. Friends & Family Promo Codes and any other additional discounts can not be applied to price match offer.

What can I expect from a rug made from wool and/or viscose fibers ?
There may be some fiber loss from usage and routine maintenance. This shedding of the fiber is a natural characteristic of high-grade viscose and wool and will decrease over time. It is not detrimental to the quality or the life of the rug. Vacuuming with a beater bar should be avoided as this can be abrasive and agitate the pile.

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